Privacy Policy for Akeeko Medical Pty Ltd
Akeeko Medical is committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal information. It is important to us that you feel confident about how we treat your personal information. We always collect and process your personal information responsibly and in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles contained in the Act. This Privacy Policy outlines how Akeeko Medical collects, holds, uses, discloses and keeps your information secure, how to request access to and collection of the personal information we hold about you and how to complain.
Who is responsible for your personal information?
“us”, “we”, “our” means Akeeko Medical Pty Ltd registered with the Australian Business Register under the ACN 659027184, address Suite 5/ 210 Burgundy St, Heidelberg, VIC, 3084, Australia. We are legally responsible for the personal data that we hold and process, as described in this Privacy Policy.
What is personal information
Personal information is any information that enables us to identify you or information that relates to you.
What personal information do we collect?
Personal Information may include your name, date of birth, physical address, email addresses and telephone numbers.
Website and cookies policy
The Akeeko Medical web hosting platform utilises cookies to collect site data and analytics to ensure the website runs effectively and provides the best user experience. The collected information is not considered personal information. This data is not stored or shared beyond internal use. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser.
How we use and disclose your personal information?
We may use your personal information to respond to your enquiry or complaint, provide you with our publications, send you surveys or contact you with information regarding our activities and events or services. We may also disclose your personal information where required or authorised by or under an Australian law, or court or tribunal order, or where otherwise legally permitted. If you have asked to receive information from us about our activities and events, we may contact you via post, phone and/or email. You can opt-out of receiving such communications from us at any time by contacting us on +61 1800154339/ support@akeeko.com or by going to the ‘Contact Us’ section of the Akeeko Medical website.
How do we store your personal information and keep it secure?
We understand the importance of the personal information that we hold and we take reasonable steps to protect that personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information may be stored in hard copy documents held in locked filing cabinets on our premises, or in electronic format on cloud based database hosted in Australia. Access is restricted to those within our organisation who require it in order to carry out their role with Akeeko Medical.
If a data breach occurs that involves unauthorised access to, unauthorised disclosure of, or loss of, personal information we hold, and this is likely to result in serious harm to any of the individuals about whom the information relates, we will comply with the data breach notification scheme in the Privacy Act. Depending on the circumstances (including whether we are able to take remedial action to prevent any serious harm), this may include notification to the Office of the Australian Information Commissioner, affected individuals and/or publication of a statement on our website.
How can you access your personal information?
You have a right to access the personal information Akeeko Medical holds about you subject to certain exceptions. If you would like to request access, please contact us on the details below. We will need to verify your identity before we can provide you with access. Access will be granted, except in circumstances set out in the Privacy Act and other applicable laws, such as if providing you with access would unreasonably impact on the privacy of others or if we are required or authorised by law to deny access. If we refuse your request, we will give you written notice of our decision, including our reasons (unless providing reasons would have an unreasonable impact on us or third parties) and how to complain if you are not satisfied with our decision.
Quality and Correction of personal information
Akeeko Medical takes reasonable steps to ensure that the personal information it collects about you is accurate, up-to-date and complete, and also when using and disclosing it, that it is relevant for the purposes of the use or disclosure. If we are satisfied that any of the information should be corrected we will also take reasonable steps to correct that information. If you believe that the personal information that Akeeko Medical holds about you is inaccurate, incomplete, out-of-date, irrelevant or misleading, please let us know by contacting us on the details below. If we do not agree that your information needs correcting, we will give you written notice of our decision, including our reasons (unless providing reasons would have an unreasonable impact on us or third parties) and how to complain if you are not satisfied with our decision. You can also ask us to associate a statement with the personal information which explains that you believe it is incorrect. You will not be charged for making a correction request or requesting us to associate a statement with your information.
Privacy Queries and Complaints
If you have any questions about your privacy, or if you believe that Akeeko Medical has not handled your personal information in accordance with this Privacy Policy or with applicable privacy laws, please contact us using the details below and provide us with written details of your complaint.
Akeeko Medical Pty Ltd
Suite 5/ 210 Burgundy St, Heidelberg, VIC, 3084, Australia
Phone: +61 1800154339
Email: support@akeeko.com
We will investigate and respond to your complaint within a reasonable period, generally within 30 days. We may need to request more information from you and we may propose a resolution to your complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Changes to our Privacy Policy
We ask that you read this Privacy Policy thoroughly and revisit it from time to time since it may be updated to ensure that it reflects the acts and practices of our organisation as well as any changes in the law. The latest version can always be found on our website.
Last updated: March 2025